Complaints procedure

"It can always happen that something does not go exactly as planned. We recommend that you first report any complaints to us by emailing UWEMAIL@uwwinkel.nl.. If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. 

It is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform."